In any event, we will provide a tracking number and confirmation email for all processed orders. You will get a direct merchant confirmation email when any payment is made. Please check on your tracking number for specific shipping estimated times or contact us for any questions. Our customer service representatives will gladly assist you in walking through an order.
- Most all orders have the shipping price included.
- We will contact you with in 24 hours after you purchased via email to give actual shipping date.
- We charge actual shipping rates for items with calculated shipping, plus a small packaging fee to cover materials used if special request are made.
- Items will be shipped to the address provided with your payment.
- Advertised shipping rates apply to UPS ground or USPS shipments only.
- Items will be shipped as soon as possible, but may take up to three business days. Large items may incur additional delays which are beyond our control.
- We can combine multiple shipments. Please request an invoice prior to sending payment to take advantage of combined shipping.
- Automatically calculated shipping discounts may be subject to correction, at our discretion.
- Shipping via UPS ground is not available to PO boxes, Alaska, Hawaii, and other US territories.
Regarding PO boxes, APOs, and non-standard shipping:
Items not exceeding $500 in value may be shipped by US Priority mail to your P.O. or A.P.O. box.
Additional charges apply for items shipped via UPS Priority mail, IF USPS is the advertised carrier.
Shipments outside the lower 48 states will be sent via US Priority mail.
Shipping via US Priority Mail may not be available for all items. (e.g. large or expensive items).
We are not able to ship any items internationally at this time.
Email and Contact Information:
The most reliable way to contact us is via e-mail or Phone 407-283-2021. Your messages will be answered promptly Monday through Friday in most cases. Emails received on weekends and holidays will be answered the following business day.
Regarding Spam Filters:
Tracking information and other mail regarding your questions or purchases may sometimes be incorrectly classified as spam or bulk mail by some email clients. Check your bulk folders frequently. If we require a response and don’t receive one, we will assume we’re being ignored and will proceed accordingly.
If your item was damaged in shipment, please do NOT return the items until asked to do so. We will require detailed pictures in order to file a claim with the shipping company. We can’t take responsibility for damaged items if they are returned to us without an approved RMA, so please contact us first.
We are all about our customers. Install My Blinds understands the importance of keeping good customer relations. We honor our return policy for manufacturer defects. BUYERS PAY ORIGINAL AND RETURN SHIPPING FOR CANCELLED ORDERS OR WRONG SIZE RETURNS. Manufacturer defects do not include items damaged through normal wear and tear.
If products are unused and in original packaging then we have a 14 day money back guarantee with less the original shipping fee incurred, as long as the items are unused and have the original packaging intact. Rarely do we have returns, we carry the most common parts to keep it simple.
Your Satisfaction is Guaranteed
Install My Blinds accepts Paypal, Visa, MasterCard, American Express, and Discover. We only charge your card once upon shipment. If there is a double charge, we will definitely get into contact with you about why you ordered twice and make sure before we send out a shipment to you. Sometimes, you may click twice on order confirmations and it will trigger the system to order twice.
For assistance, please call 407-283-2021 between 9:00 a.m. and 7:00 p.m. (Eastern Standard Time), Monday through Friday.